hit counter for tumblr
Skip to main content

Order info

Do you offer wholesale pricing?

All of our merchandise is at wholesale pricing. You do not need a membership to order from Lantern City.

 

Do you ship outside the United States?

We ship to the Continental United States and Canada only. All merchandise being shipped to Canada will include border tax and duty in the shipping charge.  A physical street address is required for shipments.

 

Can you rush ship my order?

If you would like to request a rush order for centerpieces, please email us at giftco@ns.sympatico.ca . We can ship 2 to 3 day air in the continental US for an additional charge. It will be our pleasure to accommodate you whenever possible.

 

How long will it take to receive my order?

All centerpiece orders are shipped from our California warehouse. All orders will be shipped by UPS, USPS, or Canada Post ground service.   Please allow 7 - 14 business days for shipping. Orders should be placed 6-10 weeks before an event to ensure on time delivery.

 

Do you accept credit card orders?

Yes, we do accept credit card orders. Credit card orders must be paid through Paypal. Paypal is used by millions of people on the internet, we use it ourselves. An account is not required. Rest assured, your transaction is secure.

To pay using your credit card, click "Confirm Order". On the Choose a Way To Pay Page click "Don't Have a PayPal Account". On the next page you can enter your credit card info.

After you place your order you will receive 2 emails, one from us for the order and a second from PayPal for the payment.

 

What is your refund policy?

If you are not satisfied with any product you purchase from Giftco Merchandise Co., you may return it within 20 days of the order date. Items must be returned unused in original packaging with the invoice. Buyer is responsible for return shipping charges. Original shipping charges are not refundable. There will be a 15% restocking fee for returns that are not being replaced. Please contact us at giftco@ns.sympatico.ca for a return authorization.

 

How long will it take to get my refund?

Your refund will take approximately 7-10 days to be processed, from the time we receive the product.  It will be shown on your credit card statement.

 

What if my merchandise is damaged?

Contact us immediately by email. You will receive return instructions in 1-2 days. Please save your box and return in same packaging. Your purchase is insured and you will receive a replacement promtly.

 

How will my credit information be protected?

Our site uses 100% secure technology, through Verisign, your credit card number will be encrypted so no one from the outside can ever see it or gain access to it.

 

Why doesn't PayPal accept my credit card?

When processing your credit card with Paypal make sure that your credit card billing address is the same as your shipping address or it may not accept it.

 

What about promotion discounts?

Promotion discounts will be deducted from the shopping cart total at checkout. The promotion code must be entered in the coupon code box at checkout and updated. This discount does not apply to shipping charges.

 

Shipping charges are for the Lantern City store only. Wedding Table Favors is a seperate store and the shipping cannot be combined.